Insurance, Policies and Billing
Our physicians participate in most of the health plans in the area. Please check your provider manual if you are unsure about our participation.
Insurance is an important part of your healthcare. Verifying coverage allows you to focus on your treatment and a hassle-free recovery. We accept most insurance plans and welcome Medicare, Medicaid and Workers' Compensation claimants. As a service we will file your claims for you.
We will provide you with care that adheres to your insurance guidelines, however, we must have your help. It is impossible to keep track of all individual insurance plan requirements. We depend on you to know your coverage requirements. We will file your claims for you and assist you in obtaining maximum reimbursements, but ultimately, you are responsible for your bill.
For insurance plans that require referrals, you must bring these referrals at the time of visit. The required authorization must be received to avoid rescheduling of the appointment.
Please have your insurance card(s) with you at each visit. You are responsible for notifying us of any change in your coverage at EACH visit. Please advise the receptionist of any address or telephone number changes.
The insurance card must be provided to avoid treating you as a cash patient. Without an insurance card you will be responsible to pay for each visit as they occur.
Co-payments must be paid at time of visit in order to avoid rescheduling your appointment.
We do not accept third party liabilities. Payment will be required at the time of your visit.
Insurance is considered a method of assisting the patient with medical expenses and is not a substitute for payment. We accept cash, check, Visa, MasterCard and Discover for the co-payment or any amount not covered by your insurance.
Below is a list of the most common types accepted. Anytime you have questions about charges, call our business office at 910-332-1553 where we'll gladly assist you.
We make every effort to decrease the cost of your medical care. Therefore, we request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, MasterCard, Visa, and Discover for your convenience. If we are a participating provider of your insurance company, we will bill them. However, payment is the patient's responsibility. We will help in any way we can to assist you in handling claims.
Prescriptions & Renewals
Please request all prescriptions and authorizations for renewals during our designated office hours, when our full records are available. Renewals requested at other times will be filled only for extreme or emergent circumstances.
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Disclaimer: Where pictures of patients are displayed, the patients of OrthoWilmington have consented to have their picture in this website for the purpose of patient education.